Cancellations made 48 hours before check-in receive a 100% refund. Cancellations within 48 hours incur a 1-day stay fee.
Security deposits are fully refunded upon check-out after asset inspection and settlement of outstanding dues.
Orders can be canceled free of charge before kitchen prep or wash pickup commences.
Refunds are returned via bKash/Nagad/Bank Transfer within 3 to 5 business days. Contact info@citymatehostelbd.com for refund claims.